Refund policy

Love My Booze Return and Refund Policy


Dear Loboz's friends, thank you for choosing Love My Booze! We hope every tasting brings you joy and satisfaction. We offer a 30-day worry-free return service—you can apply for a return within 30 days of receiving your order. Please take a minute to review the detailed policy below.

🏷️ Key Return Process and Conditions

Requesting a Return:
Please email us at info@lovemybooze.com.au with the subject line "Return" or "Exchange" and provide your order details. Once we receive your request, we will send you the return address and step-by-step instructions.

When Are Returns/Exchanges Accepted?

  • Product Issues: If the wine you received is flawed, damaged, incorrect, or even expired… don’t hesitate—contact our customer service right away! We’ll handle it promptly.

Important Details to Note:

  • Characteristics of Natural Products: Some fine wines are derived from nature and may show natural variations in color, flavor, or aroma—this is part of their unique charm. Such cases are not considered quality issues and cannot be returned or exchanged.

  • Compliance with Local Laws: Please ensure that the purchase, return, and enjoyment of alcoholic beverages comply with the laws of your location. This reflects our shared commitment to responsible consumption.

Refund or Exchange?

  • Refund: Once we confirm the returned item, we will refund the amount to your original payment account. This usually takes a few business days—thank you for your patience.

  • Exchange: We certainly support exchanges for damaged or defective items! However, exchanges are not available for change-of-mind returns at this time. We appreciate your understanding.

Condition of Items: To protect the interests of all customers, returned items must be in their original condition as received: unused, unopened, and with all original packaging intact.

Proof of Purchase: Please include the receipt or proof of purchase with your return package. Returns sent without prior approval cannot be processed.

⚠️ Special Notes: Damaged, Incorrect, and Non-Returnable Items

Delivery Inspection: Please inspect your items upon delivery. If you notice any defects, damage, or incorrect items, contact us immediately via the email above. We will resolve the issue as soon as possible.

Non-Returnable Items: The following categories cannot be returned:

  • Perishable goods (e.g., specific food gift sets).

  • Customized or personalized products.

  • Personal care items.

  • Hazardous materials or flammable liquids (as per relevant regulations).

  • All sale items and gift cards.

  • Buy products over 30 days

💰 Refund Process
We will notify you via email after receiving and inspecting your returned item. Once approved, the refund will be automatically processed to your original payment method within 10 business days.

Please note: Banks or credit card companies may require additional processing time. If you haven’t received your refund 15 business days after our approval notice, feel free to contact us at info@lovemybooze.com.au.

📧 Contact Us Anytime
For returns, refunds, or any product-related questions, you can always reach our customer service team at info@lovemybooze.com.au. We’re here to help!